Exchanges & Returns
At Bestwigbuy® we want exchanges to be simple and as easy as possible. Please read the below information carefully, as we have recently updated these policies.
Eligibility
We hope every customer is satisfied with our products. Your satisfaction is our priority. If, for any reason, you are not satisfied with your purchase, we can easily arrange an exchange for you easily. All items returned must be in its original condition in its' original packaging .Items must be returned within allowed timeframe. Items cannot be worn, chemically treated, cut, washed, or altered in any way, including the removal of tags and labels. If exposed to odors, such as cigarette smoke or perfume, items will not be accepted. Please allow 1-2 billing cycles for your return to be processed. Items received that are not in eligible condition will be returned at your cost, without refund or exchange applied. As per the guidelines below.
If you have any questions about completing your exchange or return, please feel free to contact Customer Service By email at service@bestwigbuy.com
Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
About Product Returns
After communicating with our customer service, we will send you a return label. Please note that there is a time limit of 15 days. If you do not send the return package within 15 days, we will assume that you no longer wish to return the item, and the order will be closed. Please stay in touch with us if you have any further questions.
Policy May Different Because of the Different Categories
Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.
- All exchanges and returns will be inspected. Those items not in pristine condition or without original packaging (including hair nets, all tags, and inserts) WILL NOT be processed for an exchange or refund.
- ALL clearance wigs may be returned within 30 days for exchange or merchandise credit ONLY.
- Full refunds: we offer full refund on an item that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot for refund.
- Partial refunds: We also offer a partial return service. If you insist on returning an item for personal reasons (such as not liking the hairstyle, wrong color or size.) , we still offer a return label and we cover the shipping cost. But you should pay the restocking fee.(the restocking fee is $19.99)
Ship To:
Bestwigbuy®
Email:service@bestwigbuy.com
Tel:+1 702 805 0907
Address: Room 09,27/F,Ho King Commercial Centre ,2-26 Fa Yuen Street, Mongkok, Kowloon Hong Kong
Note: It is your responsibility to properly identify your returned parcel with your name and current address. Unmarked and unclaimed returned product will be discarded after 30 days.